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Now you can talk to Hipmunk in Facebook Messenger and Slack

Last December, Hipmunk, my favorite travel service, gave itself a conversational interface via a bot called “Hello Hipmunk.” At the time, you could access it only via email (you could even cc: it on a message as if it were your personal assistant). Starting today, the service is hopping aboard one of the hottest trends … Continue reading “Now you can talk to Hipmunk in Facebook Messenger and Slack”

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Last December, Hipmunk, my favorite travel service, gave itself a conversational interface via a bot called “Hello Hipmunk.” At the time, you could access it only via email (you could even cc: it on a message as if it were your personal assistant).

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Starting today, the service is hopping aboard one of the hottest trends in tech by turning Hello Hipmunk into a chatbot for Facebook Messenger and Slack. As before, the bot lets you research flights and hotels by chatting, and Hipmunk has been upgrading it to understand more open-ended questions. 

The bot still doesn’t display anything like human intelligence—when I asked for suggestions on where to go to surf, its first recommendation was Yosemite National Park—but it’s fun to use. And it’s right inside a couple of services that millions of people use every day.

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About the author

Harry McCracken is the technology editor for Fast Company, based in San Francisco. In past lives, he was editor at large for Time magazine, founder and editor of Technologizer, and editor of PC World.

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