When you imagine a typical nonprofit, you may picture a soup kitchen, a community center, or a homeless shelter. While such services still exist, many nonprofits now design apps, build websites, and design digital tools that help deliver social programs and services to those in need.
"A lot of organizations that were previously not integrating technology into their programs have quickly realized that you can't do work in the social sector or the public health sector without embracing technology, because it's cost effective and impactful," says Bhupendra Sheoran, the executive director of Youth Tech Health (YTH), a San Francisco Bay Area-based nonprofit organization. "Almost every organization that we work with has some level of technology integration in their organization and their programs," he adds.
One might then assume that Silicon Valley and the surrounding Bay Area would be the ideal place for a tech-focused nonprofit to set up shop. After all, the region is packed with tech talent, and its local tech companies regularly boast about their commitment to helping nonprofit organizations in their communities, as it helps attract talent and can be good for business overall.
But in reality, the skyrocketing cost of living is taking its toll on vital community institutions, while a war for talent continues to drive tech workers’ salaries beyond the reach of the nonprofit sector. Average salaries of tech workers across the U.S. jumped 7.7% to $96,370 annually, according to the latest annual salary survey by Dice. In Silicon Valley, that average is north of six figures.
"Just because you have decided that social change is your passion and you want to make a difference doesn't mean you should be penalized and not paid living wages," Sheoran says, adding, "In the last few years, because the salary gap changed significantly, with tech salaries going really, really high, that has driven up the price of real estate, the price of goods, and everything else in the Bay Area."
Ballooning salaries and perks in the tech industry, explains Sheoran, have been detrimental to local nonprofits like YTH, who now struggle to provide the services many have come to rely on.
"We aren't able to hire these high-quality coders and developers to work with us, we can't afford their rates, they're totally beyond our reach," he says. "We end up having to work with folks who are willing to do this as part of their corporate social responsibility."
But taking advantage of the kindness of neighboring tech giants is only a Band-Aid solution, explains Sheoran. "That is a fantastic initiative," he says. "The challenge is that these staff members have their full-time jobs, and when they work with organizations like ours they are extremely dedicated, they are really passionate, they really want to help, but it's a capacity issue." Holding down a full-time job and then being expected to work with a nonprofit like Sheoran's "where the requirements are pretty intense" is understandably difficult to manage.
The type of support provided by the technology industry in the Valley also doesn’t always match the needs of the area’s nonprofits, explains Naldo Peliks, the chief operations officer of Centro Community Partners, an Oakland-based nonprofit that provides entrepreneurial resources for underserved Bay Area communities via its Business Planning App.
"We get a lot of in-kind support," says Peliks, for legal and strategic advice. "We receive a grant from Google, and with that we receive some advisory services and support from Google's team," he says. "That's great for giving guidance, but one of our biggest challenges is finding engineers to commit their time to help us build technology."
While tech giants are willing to loan their local nonprofits a coder or adviser for a few hours here and there, Peliks says without consistent staff it becomes very difficult to complete large projects in a timely manner. Not only does that mean those in need receive tech-based solutions and services at a slower pace, but speed is also vital in the development of technology-based solutions, as supporting operating systems and hardware quickly become obsolete. "We're obviously developing technology here, and technology isn’t something that you develop over a 20-year cycle, this is stuff that has to happen quickly," he says.
In spite of being based in the technology capital of the world, Centro has had to hire a Ukraine-based Android developer and use freelancers based in Venezuela. "We have multiple people in different locations that contribute small pockets of hours, so in the end we develop a lot slower," says Peliks.
The financial support these nonprofits receive can help alleviate the talent gap, but funders are traditionally less interested in donating money toward overhead costs and staff, often the two greatest areas of financial need for nonprofits.
"Traditionally, larger funders like to name things—like naming an office or a building or a sculpture or a project, something you can point your finger at—but it's more difficult to point your finger at people's salaries and the portion of the utility bill that you're paying," said June Sugiyama, the director of the Vodafone Americas Foundation, which provides financial support to technology-focussed nonprofit organizations.
Sugiyama adds that savvy funders have begun to make donations that are in part dedicated to covering operational expenses, but many donors still prefer to see tangible, direct results from their contributions.
"You can't provide as much as you want if you don't have the staff to provide it," she says. "In the long run, the recipients of these services are the ones who are losing out."