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7 minute read

Behind The Brand

Inside The Creative Office Cultures At Facebook, IDEO, And Virgin America

The tech, design, and travel leaders have enviable creative cultures. Here's how they do it.

  • <p>Artist Barbara Holmes working on a public art installation at Facebook headquarters.</p>
  • <p>Facebook's artist in residence Michelle Blade.</p>
  • <p>A sculpture installation at Facebook.</p>
  • <p>When things go wrong, Virgin Airlines gives employees full permission to use humor.</p>
  • <p>A mural at IDEO's San Francisco office.</p>
  • <p>IDEO's Instagram art installation was a pet project of an employee who collected images from other staffers.</p>
  • <p>At IDEO's San Francisco office.</p>
  • 01 /07

    Artist Barbara Holmes working on a public art installation at Facebook headquarters.

  • 02 /07

    Facebook's artist in residence Michelle Blade.

  • 03 /07

    A sculpture installation at Facebook.

  • 04 /07

    When things go wrong, Virgin Airlines gives employees full permission to use humor.

  • 05 /07

    A mural at IDEO's San Francisco office.

  • 06 /07

    IDEO's Instagram art installation was a pet project of an employee who collected images from other staffers.

  • 07 /07

    At IDEO's San Francisco office.

What do the leaders in the industries of tech, design, and travel have in common? Facebook, Virgin America, and IDEO all pride themselves in their approach to creativity and innovation. And their company cultures reflect their ethos.

We took a behind-the-scenes tour of these three companies to see what goes into building inspiration into the everyday workplace experience.

The moment you walk into these three organizations, it becomes obvious they aren’t doing business as usual. Facebook’s walls are covered with massive art installations, and murals on the walls compete with three-foot-tall balloons stationed above desks that mark the employees' Facebook anniversaries.

Virgin Airlines welcomes you to the party before you even enter the registration gate with rock music and the scent of freshly cut flowers. And stepping into IDEO’s San Francisco office feels like wandering into a Pee Wee’s Playhouse for creatives, with jars of colorful paper clips, pens, and other tools for creative expression lined up at the entrance.

But building a creative culture goes beyond colorful office design. Here are some of these companies' core beliefs about how to successfully build creative work environments:

Hire Well And Trust Your Employees

Instead of looking for robots who can take on the persona of a corporate brand, let the brand reflect the personalities in your company. At Virgin America, the characteristics they hire for include flexibility, passion, creativity, the desire to be part of something different, and comfort in sharing their personalities, says Luanne Calvert, chief marketing officer. "It was surprising that one of the criteria for my position was no previous airline experience," says Calvert. "They really wanted people that had a fresh perspective."

Support Ideas With Action

IDEO is dedicated to building and fostering creative culture to the extent that they wrote The Little Book of IDEO, which features their key values. But culture isn't derived from a manual. "I had a crisis when I was wanting to create a creative environment, but saw that it was failing," Clark Scheffy, managing director and associate partner at IDEO, explained. "You need to lead by being a part of the process." Scheffy recently published a post on Medium called "Be The Leader You Wish You Had", where he discusses his triumphs and challenges that came with maintaining a culture of creativity.

Meanwhile, Virgin sets the tone for teamwork via a scavenger hunt during their orientation. At Facebook, new employees are shown a mural that says, "This is your company now," and are invited to "Leave your mark, make an impact."

Make Art Part Of The Work Space

Virgin Airlines invites passengers to the party the moment they walk into their gate with music selected by employees working the counter that day.

Facebook has an artist-in-residency program. Drew Bennett, director of the program, says having physical art in the office is important at a company where ideas are expressed primarily through code. "The mass majority of creativity at Facebook is communicated through the computer, so there isn’t a physical residue that demonstrates all of the creativity that is abundant within this place," he says. "By building a program like this, it’s allowing the community that is already engaged in so much creativity to have a reference, a backdrop of their reality, in a more tactile way."

IDEO's office is filled with personal projects, from a mural of Instagram photos to a mystery project in the making comprised of discarded items donated from staff. An on-site piano invites the musically inclined to sit and play for awhile.

If you want your team to be innovative, then create a physical environment that reflects that. "As designers you can't expect to come to work and just roll up and create a hundred ideas," says Ina Xi, senior interaction designer at IDEO. "So creating all of those moments that seem like they are distractions, are actually getting me ready to roll."

Celebrate Individuality

Virgin America encourages staff to make the flight experience fun, which might mean putting a message on the screen at the boarding gates to encourage a sense of humor about inevitable annoyances like flight delays.

IDEO, meanwhile, has a process known as creative disruption. In other words, the things that would get you sent to the principal's office in school, IDEO celebrates, and even expects. "I believe in intentionally creating moments—spaces, walls to draw on, the piano, culture-building events—to [help employees] bring their whole selves to the workplace," Scheffy explained. IDEO's "hero events" include personal storytelling events by the staff; learning new skills outside your job description is also encouraged.

"Bring your authentic self to work," is one of Facebook’s mottos. When Facebook designer Caitlin Winner, noticed that the company's icon showed a man in front and women behind, she redesigned the icon with a woman in front. Her creation was adopted and spread throughout the company. The rainbow filter for profile pictures that appeared after the recent Supreme Court ruling on marriage equality was created by two interns in their first few weeks, and was adopted by 35 million people.

Create As A Community

All three companies expect leadership to come from all directions. Scheffy explained IDEO's collaborative culture: "When you look at projects, you see there are three people assigned to it, but when you look at who billed for it at least 30 people influenced it in one way or another. So it's silly for one person to sign their name to it. One of our partners called IDEO a 'post-ego' culture."

Facebook has a legendary sign that has become a daily mantra, "Nothing at Facebook is someone else’s problem." The sign was hung anonymously and the idea has spread throughout the campus. "No one owns the culture," says Lori Goler, VP of People. "It's autonomous and decentralized; we all own it together."

Play Hard. Work Hard. Eat Together

IDEO puts an emphasis rituals that involve food. Oatmeal is available for breakfast every Thursday morning, there's soup for lunch every Friday, and tea time with cookies is once a week. Just like at home, the kitchen is a gathering place. Scheffy explains that sharing meals plays a critical role in community building and spontaneous cross collaboration.

Virgin Airlines organizes outings such as going to sporting events, and Facebook provides a wide assortment of extracurricular classes from print making, stamping, and woodworking.

If You Want People To Think Different, Make Things Look Different

IDEO decided to make its million-dollar view of the bay the main meeting space for collaboration for employees rather than close it off for their executives. When Virgin America decided it wanted passengers to feel an element of hospitality, it designed gates to feel more like a hotel, right down to the registration desk lowered from the standard chest height to hip level to make it feel like a hotel concierge.

The actual structure of the Facebook building is bare bones: it appears they value investing in services for their employees and art on the walls over fancy furniture.

Celebrate The Art of Impermanence

"If you can come to work and have everything a little different every day, it keeps people on their toes and inspires them to ask, ‘What kind of problems can I solve today?’" Sheffey says. That might mean you find a new mural on the wall, or change up your work station from a seated desk to a standing desk or couch, depending on your mood and the needs of the project that day.

Facebook changes the names of their meeting spaces sporadically and hosts "Hackamonth" for employees where they can work on a different team for a month. "It brings fresh ideas and new perspective to the process. Sometimes it gives the employee a renewed appreciation for the team, and if they choose to join the other team, we consider that a win if they are happier there."

Remove "Failure" From Your Vocabulary

The folks at IDEO don't see failure as a defining experience, but rather a given that is inherent in risk taking. Design is fundamentally about problem solving. If something doesn't work, it's just redesigned.

IDEO

Facebook’s tolerance for experimentation and failure is so high that they joke that every summer an enterprising intern gets into the code base and, in an effort to do something new, takes the site down. "If you go nuts every time an intern takes the site down, then you are not fostering an environment of innovation and experimentation," says Goler.

Get Comfortable With Pushing The Boundaries

"When I see designers pushing their personal edges, I get extremely excited," Sheffy said. "Of course, it's terrifying as well, and I prefer for it to happen at the beginning of a project when working with a client so we can recover and redirect if we need. But I constantly seek that magic space where we are challenged and pushing our limits. That's where the best work happens."

Calvert, of Virgin America, says the company understands that when you take chances, there will be mistakes. "That’s easy to say, but it's really hard to do. But it is my personal obsession to foster an environment that creates this kind of creativity."

Leah Lamb is a writer and storyteller based in the Bay Area. She consults and gives workshops on how to foster creativity in the workplace.

Slideshow Credits: 01 / Photo: Andrew Paynter; 02 / Photo: Dana Martin; 03 / Photo: Leah Lamb; 05 / Leah Lamb; 06 / Leah Lamb; 07 / Leah Lamb;

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