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A Different Way To Solve Persistent Business Problems

Instead of working within the traditional system of trying to solve common business problems, lead the change and create new solutions.

A Different Way To Solve Persistent Business Problems
[Photo: Flickr user Sheila Sund]

There’s something special about Gandhi’s quote, “Be the change you want to see in the world.” It makes me happy every time I read it.

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What it implies for me, is that if you change yourself, and only yourself, you have the best chance of changing things around you too. This is a very non-violent and conflict-free approach.

I believe this also extends to organizations as much as individuals. It’s something we try to apply at Buffer.

One of Buffer’s core values, taken from Dale Carnegie’s How to Win Friends and Influence People is: “Never condemn, never complain, never criticize.”

I’ve found that this is only possibly if the only thing you ever try to change is yourself.

Transcending Instead Of Attacking

An awesome quote from Paul Graham reads:

“Startups don’t win by attacking. They win by transcending.”

The list of startups that have changed something by transcending is almost 100% of all successful startups:

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  • Zenefits is in the middle of radically changing insurance software by making it free, without attacking any incumbent player directly.
  • Dropbox transcends the need for physical devices to hold files.
  • Spotify did the same for downloading music.

You can probably insert hundreds of others in this list.

What often happens when startups succeed by transcending is that certain things are simply no longer relevant. Here are a few examples that came to mind:

Salaries: Transparent Salaries Transcend Negotiation

I read this quote on Twitter the other day regarding salaries:

“Negotiate. Accepting the first offer they make puts you in a weak position from the beginning of any new opportunity and causes your boss to doubt your ability to negotiate on behalf of your team in higher-risk situations going forward.”

In a world where salaries are kept secret, this seems to be really great advice. In a world where salaries are completely transparent, the need to negotiate is transcended. One of the most relieving things about making salaries transparent at Buffer was that we haven’t had a single salary negotiation happen.

I like this especially in the light of discussion around women and equal pay. A lot of initiatives aim to attack, to teach women to be more forthcoming and negotiate harder.

As someone watching from the sidelines, this discussion seems to have arisen because men tend to often be more aggressive and negotiate harder and partially because of that, end up with higher salaries. Making salaries transparent could completely eradicate this problem.

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New Business Models Transcend Print Media

Another prime example is print media. With hundreds of papers going out of business over the last decade, this is one of the most telling tales of how printed papers are being transcended.

A similar transcending is happening to taxi companies around the world right now as a result of ride-sharing startups like Uber, Lyft and Sidecar.

When Something Becomes Less Relevant, Someone’s Work Becomes Less Relevant

Naturally, it’s much harder for us if we’re the one being transcended. It doesn’t feel great when our work is no longer relevant and we need to rethink how we can provide value to the world.

A natural reaction is to first fight against the looming irrelevance. This seems to only rarely work, or work only for the short-term.

Once we accept that we have to change ourselves and go through the exact same process that the person or company having transcended us had to go through, then we’re often surprisingly liberated. We get a chance to start fresh and to rediscover what contribution we can offer to the world.

Every time this has happened to me, however hard to bear it was at first, if I pushed through it, I felt like a new person at the end of it.

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Here’s to being the change we want to see in the world!

This article originally appeared in Buffer and is reprinted with permission.

About the author

Leo Widrich is the co-founder of Buffer, a smarter way to share on Twitter and Facebook. Leo writes more posts on lifehacks, efficiency, and customer happiness over on the Buffer blog.

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