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Apple Fixes iOS 8 Cellular Bug, Might Replace Bent iPhones

Apple Fixes iOS 8 Cellular Bug, Might Replace Bent iPhones
[Photo: Flickr user Joi Ito]

Apple CEO Tim Cook says the “iPhone 6 and iPhone 6 Plus are better in every way.” The thinnest and largest iPhones yet are also better at losing cell service and bending compared with previous models, according to user reports.

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Acknowledging the iOS 8.0.1 bug, the Cupertino, California-based company, released instructions Thursday to restore cellular service and Touch ID functionality on the new iPhones. It is basically a workaround to reinstall iOS 8.0, after the first minor update, iOS 8.0.1, caused a number of issues. Apple recommends users back up their iPhones to their computers and reinstall the earlier build.

In the first five days of iOS 8’s release, Apple said 46% of its mobile devices were already running the latest mobile operating system. The company reported record-breaking sales, including 4 million preorders in the first 24 hours and 10 million phones sold in the first weekend after the iPhone 6 and 6 Plus release.

The company has not released any official statements about the phones’ tendency to bend when placed in a front pocket. But The Next Web, citing an online chat with a customer support representative, said it’s possible users can have their devices replaced under warranty. Fast Company has contacted Apple headquarters to confirm the report. (Update: Apple responded publicly to the bending issue, but did not mention if these phones will be replaced under warranty.)

As beloved as Apple’s iPhones are, the devices have experienced a share of problems that were discovered shortly after launch, including an antenna issue in the iPhone 4 (solution: free case bumpers) and the Apple Maps debacle in the iPhone 5 (resulting in the firing of Apple Maps manager Richard Williamson). The bending hardware issue likely won’t have such easy fixes.

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