Shopify Cuts Credit Card Processing Fees To Take On Square

In an effort to woo merchants to its platform, the e-commerce platform has also reduced the time it takes for funds to reach business owners.

Shopify Cuts Credit Card Processing Fees To Take On Square
[Image: Shopify]

When Shopify, an e-commerce platform that helps merchants establish stores online, debuted a point-of-sale register last summer, it took a big leap into the world of brick-and-mortar stores. Its move to offline shopping was also a first step toward directly taking on payments company Square. On Monday, Shopify followed up by announcing it has cut credit card processing fees for merchants.


The new pricing structure will charge vendors 2.15% to 2.7% with no swipe fees, depending on their subscriptions, which range from $49 to $199 a month. The lowest-tier plan has removed limits on the number of registers a store can use. Shopify has also reduced the time it takes for business owners to receive funds to three days, down from a week.

Prior to these changes, merchants paid 2.1% to 2.5% with a 30-cent charge per swipe.

In comparison, its competitor Square charges a standard 2.75% fee for swiped transactions and 3.5% plus 15 cents for manually entered transactions. In February, Square discontinued a monthly fee in favor of a pay-per-swipe structure.

“This is saving merchants hundreds, if not thousands, of dollars a month,” Shopify vice president of product Adam McNamara told Fast Company. He said the Ottawa, Canada-based startup was able to “fight for lower rates” with banks by highlighting higher transaction sizes and fewer instances of fraud among its merchants. Shopify also touts a 70% to 80% success rate with chargebacks, or disputed transactions, compared with the industry average of 30% to 40%, thanks to an automated system that provides banks and credit card companies with receipts and other documentation in the event of a dispute. The rates it has negotiated are in line with what larger retailers, such as Amazon and Walmart, pay, McNamara added.

These changes aim to help Shopify catch up to Square when it comes to point of sale in physical stores. Though Shopify has close to 100,000 vendors using its platform to host online stores and manage inventory, it only has “multiple thousands of users” on its point-of-sale service, said McNamara. Overall, the company processed $1.68 billion in sales in 2013. Square, on the other hand, processes “tens of billions” of dollars in transactions annually, according to a representative. Last May, Square CEO Jack Dorsey said the amount was $15 billion annualized, excluding its partnership with Starbucks.

Still, McNamara said Shopify’s overall user base gives the company leverage to negotiate with banks because Shopify doesn’t tend to serve stores that process smaller transactions, such as coffee shops, bakeries, and food trucks–a core part of Square’s base.


At the end of the day, McNamara emphasized Shopify’s end-to-end experience for merchants. “It’s not a digital wallet. It’s not a consumer payments company,” he said. “Shopify’s infrastructure is to help small- and medium-sized businesses, whereas Square is focusing on payments.”

About the author

Based in San Francisco, Alice Truong is Fast Company's West Coast correspondent. She previously reported in Chicago, Washington D.C., New York and most recently Hong Kong, where she (left her heart and) worked as a reporter for the Wall Street Journal.