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Travelers Can Now Pay For Flights Via Social Media

KLM Royal Dutch Airlines said the decision to add payment via social media came from customer requests.

Travelers Can Now Pay For Flights Via Social Media
[Image: Flickr user Ken H / @chippyho]

Passengers can now pay for their flights via social media on KLM Royal Dutch Airlines. The company announced Tuesday that passengers will be able to use Facebook and Twitter to book flights, reserve seats, arrange for extra baggage, and pay for these services.

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Customers who wish to use social media to arrange their travel plans are sent a private message on Facebook or Twitter to link a method of payment and complete the transaction. Then, one of KLM’s 130 social media agents–who in total field about 35,000 social media queries each week–confirms the transaction and notifies the customer with a follow-up message.

KLM said customers had been able to arrange for certain services using social media, but they were previously directed to pay over phone. The company said customer requests led it to build out a social channel that can handle payment transactions.

About the author

Based in San Francisco, Alice Truong is Fast Company's West Coast correspondent. She previously reported in Chicago, Washington D.C., New York and most recently Hong Kong, where she (left her heart and) worked as a reporter for the Wall Street Journal.

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