Apple’s Jony Ive recently said that if he wasn’t designing iPhones and iPads, he’d be spending his time rethinking–of all things–cups. For Jawbone CEO Hosain Rahman and partner-in-crime Yves Béhar, the founder of Fuseproject, their private passion isn’t quite so mundane, though it would be far more of a challenge to reinvent: airline travel.
Rahman and Béhar shared their thoughts on why the air travel experience needs to be redesigned at Fast Company‘s Innovation By Design conference last week, where the pair mused about the universal frustrations consumers have with the airline industry. That’s not to say Jawbone’s next conquest after speakers and wearables is flight or travel, Elon Musk-style. But it does serve as a reminder of how ripe the industry is for disruption, despite the strides made by companies such as JetBlue and Virgin.
“I think about redesigning the whole plane travel experience a lot,” Rahman said onstage. “I mean, does anyone love air travel? When is the last time you said, ‘I love my airline. I love sitting in that seat. I love the whole experience.’ Virgin tried to do this, but even that didn’t totally work. So I think there’s just an incredible opportunity now that people fly a lot more–it’s not limited to a certain set of people. And I spend a lot of time on planes, so I think about it a lot.”
Rahman suggested the entire flow of travel needed to be reshaped, from the airport check-in to the in-flight experience. He called even small improvements to the experience such as TSA Pre, which enables pre-screening to streamline the security process, “life changing.”
Béhar agrees, contending that airline companies in general have yet to design an end-to-end user experience. “Airlines should be selling you the journey–not the destination–and obviously they’re not doing that,” he said.
Do you agree?
See the winners of our Innovation By Design Awards here, and more highlights from the conference here. Hosain Rahman and Yves Béhar are two of one of our Co.Design 50 who appeared on stage; check out the others here.
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