Oh, let me get back to it? Wait, what was I doing? Now I can finally get some real work done.
These are the low-level lamentations of a work life spent with a constant buzz of distraction. All of which is to say: We knowledge workers manage to get interrupted an insane and inane amount.
How often? According to University of California, Irvine business professor Gloria Mark, we get hit with a minor interruption–something that takes a moment to take care of–every three minutes. And we get hit with more major interruptions four times an hour, as Halvor Gregusson blogs at Yast.com. And the kicker is the time it takes to recover from such sundry slips of attention: It’s a full 23 minutes until we get back on track, meaning that we’re losing hours of work to all these interruptions. Every day.
Gregusson paints a reflective picture:
You might be tempted to blame email, text messages, IMs, and even other employees for the lion’s share of these costly interruptions–and you’d be right . . . but just barely. While email was one of the biggest time killers (accounting for 23% of all distractions, according to Microsoft), Dr. Mark found that 44% of the time, the workers surveyed interrupted themselves. They simply moved on to other tasks, whether the first one was finished or not.
Which is a bad thing.
Why? Because, as Gregusson notes, we try to make up for the time loss of distraction by making all sorts of heroic efforts at the expense of well-being and quality of work. He cites another study of Mark’s, which finds that the distraction-prompted time crunch creates:
- Increased stress levels.
- Increased feelings of frustration.
- Increased effort (or at least perceived effort).
None of which are very sustainable; all of which make work less enjoyable–and, we can imagine, can lead to the unsavory symptoms of burnout: exhaustion, alienation, and feeling as if you can never accomplish quite enough.