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Christopher Lukezic: How do you handle mistakes?

Your biggest mistakes are the ones that lead you away from your customers. So overcoming your errors means listening to your users, says Airbnb marketing and communications director Christopher Lukezic. 

“Handling mistakes is always about listening. You can never quite know what to do without listening, and constantly to your community and users–and building what they need, listening to their needs, and constantly evolving and changing as a company. You are never freed from making mistakes, but you are held accountable for how you respond to them. And the only way to do that is by listening to your users and what they need.” — Christopher Lukezic

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