“My day starts with customers and ends with customers. So anything that’s going on is second to activities that involve customers or partners. So if there is a meeting planned for the day that is an internal meeting, unless it’s about making sure we can meet the payroll, the thing that comes first is calling on a customer or calling on a partner. In a small company like ours, nothing happens until someone sells something. And all to often, I have to be engaged to help the process. So priority one, job one is customers, always customers first.” — John W. ThompsonAB
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