“We have to start with a really clear vision of what we want to build first, so you don’t lose that vision amongst all the noise and the feedback. If it’s feedback that pertains to something that we clearly have thought a lot about and we know that’s the best way for people to move towards, that’s something we won’t change very easily. But if it’s something that’s very clearly a misunderstanding on our part or a bad assumption on our part on what we built, then we will definitely change that. And sometimes the feedback is something that we feel like will help the user get to where they expect to be and will really drastically help their experience with the product, then we take that to heart.” — Lucy Zhang
collections
NewsletterCourses and LearningAdvertiseCurrent IssueFast Government
The future of innovation and technology in government for the greater good
Most Innovative Companies
Our annual guide to the businesses that matter the most
Most Creative People
Leaders who are shaping the future of business in creative ways
World Changing Ideas
New workplaces, new food sources, new medicine--even an entirely new economic system
Innovation By Design
Celebrating the best ideas in business