“The statistics of you seeing them are kind of depressing. The vast majority of large scale change efforts fail. Which means that the probability that you have actually experienced a failure, and your people know that and are pessimistic therefore about trying something again, is very high. I’m often asked what do you do about that. I think the single biggest thing you can do is be honest. Tell them–you failed in the past and are going to do it differently this time.” — John P. Kotter
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