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"Well nobody likes being fired. But if we protect the reputations of both the individual and the organization, we'll minimize the pain. We just need to treat the people with respect. Conversely, using the phone or email, just damages our reputation and the individual's. When we forget about respect, the process tends to take over—which is unlikely to be a good thing. Through respect, we can make it humane and build everyone's reputation, in spite of the pain." — Simon Hayward