FAST COMPANY: What do you tell a team that has failed?
JOHN ARROW: There’s a saying that we should celebrate failure. We should celebrate failure, but we shouldn’t celebrate it for failure’s sake. We should celebrate failure because it allows us a critical point in time where we know that events did not occur as we would have liked. It’s important to assign blame where blame is due, figure out why it happened, after we take an unbiased look at it, we can move on and get it right the next time.