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FAST COMPANY: What is the toughest feedback you've ever received?

AVI BASU: If I may quote my son here, usually what he tells me is, "Poppa you're not listening." So I think I use that my business practice quite a bit these days, because naturally as a leader I try to say more than I should be listening, and I think that has helped me across the board with employees, customers, and the rest of my constituents.