"When my team becomes distracted I organize an outing that returns everyone back to their collective focus. Communication is the principle reason why breakdowns happen in the hospitality industry. A company break is usually the best form of reestablishing the communication channels. A trip to a local farm, joint participation in a charity, or a company picnic works wonders. Positions and titles dissolve during these outings. Joint pride is reestablished." — Rick Moonen
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