"So if you're getting slammed online this is what I recommend. Stop by admitting if you've screwed up so that the person knows you're genuine. Explain what happened. Offer a genuine solution if you did screw up. Get the customer on the phone so you ca apologize or personally apologize and address the issue head on. Don't avoid it, don't lie, don't blame the customer, take responsibility and come up with a quick fix that will make them happy and solve the problem." — Mitchell Harper
The Most Innovative Companies
The top 50 companies in entertainment, media, sports, technology, and more.
Most Creative People
Meet this year's inspiring leaders.
Innovation By Design
A showcase for ingenious design solutions.
World Changing Ideas
New workplaces, new food sources, new medicine—even an entirely new economic system.
Progress Is Possible
See how these entrepreneurs reinvented themselves to achieve progress. Created for and commissioned by Principal Financial
Out of Office With
Industry leaders offer a glimpse of their lives outside of the office--and how these experiences have helped to get them where they are today.
Creative dialogue can reinvent your business, your brand, and your career. Join Fast Company on a multi-platform exploration of the art of conversation.
Mind and Machine
Computers are getting smart--very smart. Fast Company explains the complex and increasingly influential world of artificial intelligence and machine learning.
It’s Good Not To Be Home
A collaboration to elevate and enhance the Hyatt Regency hotel experience.
How the top talent from creative fields get work done.
Created for and commissioned by Workday.
The up-and-coming companies that are disrupting industries.