“I’m Becky Saeger, the CMO at Charles Schwab. In giving difficult news to people, I think that three things are very important. The first is empathy. Let them know you want to know how they feel, you care about how they feel and you can convey that in a lot of different ways. Second is honesty. You have to lay out the facts you have to be straight-forward and authentic and you have to really understand the situation. And finally, hope. Like any good leader you have to show them the path forward and let them see how to go from here. Thank you.” — Rebecca SaegerFCS
World Changing Ideas
New workplaces, new food sources, new medicine--even an entirely new economic system.
The major tech ecosystems that battle for our attention and dollars.
What’s next for hardware, software, and services.
The brave new world of automation, from AI to drones.
How our urban centers are building toward the future.
Most Creative People
See members of our Most Creative People in Business community: leaders who are shaping the future of business in creative ways.
An award-winning team of journalists, designers, and videographers who tell brand stories through Fast Company's distinctive lens.