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Bill Jensen: Free Your Mind: Making Hard Things Simple

“Head. Heart. Hands. Know. Feel. Do. It’s intellectual understanding, it’s emotional connection, it’s action. What we as a work force — all of us — have a personal responsibility for is getting much more effective either in soundbite levels and connecting very briefly with, ‘And this is what I want you to know, here’s why we should care about it or here’s why we should care about it, and here’s what we need to do.'” — Bill Jensen

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