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"There are a number of techniques I've used in the past to deal with a difficult person on a team. But the first thing I really do is ask myself if I've really caused the problem. Did I communicate clearly? Does everyone really understand what the objectives are for the team? If I feel I've done that then an individual conversation with person who's pulling the team in another direction is a great next step. And, by far and away, a good opportunity to bridge the gap." — Janice Chaffin