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"The single most important task for a leader I think is to act like a speaker. Basically, to amplify the good stuff, and to insulate or take the bad stuff out of the system. A leader's gotta be the one who's always increasing the positive energy and the real willingness of the group to go do something. And so the single most important thing a leader can do is make sure the good stuff gets credit and that the bad stuff is taken care of as fast as possible." — Doug Shipman