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"I think the key is that you have to let people surprise you. The catch is you actually have to build a culture where you can let that happen. I think the old school model of everyone-march-behind-the-leader-with-all-the-vision-and-all-the-answers is outdated and ego-driven. Today's leader doesn't have all the answers, today's leader doesn't control every detail. Today's leader cuts a hole in the fence and lets people run and run and run. And it's more fun that way." — Paul Venables