What’s the biggest lesson you learned in 2012?
“It’s very easy to think that you are the expert in your own product. But in many ways, that’s a myth, because the true experts are your customers.”
How do you think you’ll apply it in the year ahead?
“When you’re in that moment when you no longer have the answers, [your company is] becoming bigger than you. The community’s voice is becoming bigger than yours. Rather than being scared of that, embrace it and understand that’s really the seed of building a large company.”