What did you learn in 2012 that you will carry forth with you into 2013?
“As the chief executive officer of Revel, I learned that it is possible to open a resort in Atlantic City, which is a non-resort town. There is a demand for a true resort option on the East Coast and the minds of once Atlantic City non-believers can be changed by providing a fun, enjoyable experience that is not centered on gaming. In just one short summer, we welcomed 3.5 million guests. You can feel the energy in the air; our restaurants are buzzing, HQ Nightclub is pulsating and world-class artists such as Beyoncé and Aerosmith are performing in Ovation Hall before sold-out crowds.
“But what I’ve really learned is that Revel will never be finished. There will be no proverbial golden-spike ceremony. To be successful in the hospitality industry, it is crucial to listen to your guest both in person and online, and make changes to fine-tune the experience. There are those in the hospitality business that are wary of social media. I see it as an opportunity. Guest feedback is constant and instantaneous, which is the key ingredient in the recipe to an ever-evolving resort, environment and experience.”
More Lessons for 2013 from some of today’s most innovative business thought leaders here.