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Don’t Let Mistakes Break Down Customer Trust

Simone Barratt, global general manager of eBay’s E-Dialog, offers insights for businesses to be accountable and build trust even when they make a mistake.

Don’t Let Mistakes Break Down Customer Trust

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For more bite-sized bits of wisdom on leadership and strategies for success, explore our ongoing video series at 30 Second MBA.

About the author

Lydia Dishman is a business journalist writing about the intersection of tech, leadership, commerce, and innovation. She is a regular contributor to Fast Company and has written for CBS Moneywatch, Fortune, The Guardian, Popular Science, and the New York Times, among others.

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