advertisement
advertisement
  • 10.11.11

5 Tips On Using Instagram To Delight Your Customers

Some brands on Instagram use it the way brands used the Internet in 1999, as a way of “digitalizing” their marketing materials. That old-school approach is no more interesting than listening to a person at a party yammer on and on about themselves and their job. Here’s how to sexify your Instagram page and help customers connect with your brand.

Instagram is an app that allows users to
take, adjust, and share photos–pretty simple and straightforward. Despite (or maybe because of) its simplicity, Instagram has gotten a lot of traction in the time it’s
been available, to the tune of 150 million
photos uploaded
(that’s 15 every second), all from a single platform–the Apple
iPhone. The really powerful aspect of the app is the ability to share, like, and
comment on other people’s photos. In other words, it’s another social network.

advertisement

And just like Facebook and Twitter before it, various brands
have discovered Instagram and are using it to connect. Some forward-thinking
brands are already on Instagram: Starbucks,
GE, Sharpie markers, Brisk Iced Tea, and Red Bull. All are exploring whether
creating and posting pictures can build their relationship with customers, but some are doing it better than others. The best brands using
Instagram have learned what’s true of success on any social network: It’s about
being interesting, not about pushing products.

Some of the brands currently on Instagram are using it the
way brands used the Internet in 1999, as a way of “digitalizing” their
marketing materials. Follow some brands and all you’ll see are picture after
picture of their products and their brand materials. That old-school approach is no more interesting than
listening to a person at a party yammer on and on about themselves and their
job.

It’s probably not surprising that some of the brands using
Instagram best are fashion brands: Bergdorfs,
Burberry, Gucci, and Threadless–they’re all on Instagram and
I follow all of them. Their photo streams are more than just product shots: interesting
content (employees, old ads, fashion show backstage shots, bouncy castles,
piles of T-shirts) captured with a point
of view
and an editorial eye.

For brands to be successful on Instagram, they have to get
past their inherent interest in selling and instead get interested in:

  • Having a distinctive view of the world
  • Cultivating a unique visual sense
  • Capturing things that are interesting to the brand and to the core target customer
  • Training your eye for what makes for a great, provocative, engaging image
  • When
    in doubt, entrusting the work to someone in the organization that has the above!

By adopting these rules, brands will find that Instagram
(and other social tools) will become powerful ways of attracting, growing, and
engaging an increasingly visually sophisticated populace.

For more leadership coverage, follow us on Twitter and LinkedIn.

advertisement

[Image: Courtesy Burberry]

About the author

Russ is an expert on brands and sustainability, and currently serves as Global Director, Strategy and Insights for Siegel+Gale. Since becoming a marketing professional, Russ’s focus has been helping companies across the globe deliver remarkably clear and unexpectedly fresh brand experiences.

More

Video