Tcho Tcho’s Digital Mobile Wallets Are Boosting Haiti’s Economy

With its banking and financial infrastructure still in tatters, a new mobile service that allows Haitians to make and receive payments via text message is taking off and allowing commerce to flourish.


Last year, Haiti suffered a catastrophic earthquake that caused widespread devastation–a tragedy that puts yesterday’s quake, which sent shockwaves of worry up and down the East Coast despite little damage, into stark perspective. The impoverished country is still recovering–but slowly, as several reports have indicated.

But there are glimmers of hope in Haiti’s rise from the rubble: Technology is playing a prominent role in the country’s recovery, especially in rebuilding Haiti’s ravaged economy and financial infrastructure–more than a third of Haiti’s brank branches, ATMs, and money transfer stations were destroyed in the earthquake, leaving millions without access to money. (Though, even before the quake, fewer than 10% of Haitians had ever used a traditional bank.) But that’s changing, thanks to mobile wallet technology.

Earlier this year, a fund from USAID and the Bill and Melinda Gates Foundation sparked a partnership between financial services companies YellowPepper, Digicel, and Scotiabank, and spawned the TchoTcho Mobile Wallet, a simple digital banking solution for the Haitian people. “This leapfrog in technology will help the Haitians bring back their
financial system quicker than if they tried to build it back the
old-fashioned way,” says Ray Ruga, a spokesperson for YellowPepper, the
company that oversees the mobile wallet network. Considering the
overwhelming majority of Haitians keep their savings at home, and often
must take a bus to pay a cable or phone bill, Ruga says, TchoTcho offers
a much safer and more convenient solution to carrying and safekeeping
one’s own cash. “It cuts out the risk factor,” he says.


TchoTcho requires nothing more than an SMS-capable cell phone–a viable solution to Haiti’s problems given that an estimated 85% of Haitian households have cell phones. To sign up, one can easily dial a code to access a digital wallet managed by a local TchoTcho agent (there are currently 517 agents across the country, at various outlets like corner stores). Essentially, the mobile wallets act as digital bank accounts, enabling Haitians to make deposits, transfer funds, pay bills, and receive government aid or NGO grants, all via text message. Forget NFC technology, iPhone apps, or flashy gadgetry like Square–TchoTcho works on any mobile phone (smart or otherwise) and with account balances of up to $250.


The results thus far have been astounding. After launching in April, TchoTcho grew to 20,000 users by June. By July, that number had more than doubled to 50,000 users, and in the last few weeks, the service rocketed to 110,000 mobile wallet carriers. Even more remarkable is the usage of TchoTcho. In June, there were just 54,000 recorded transactions. In the first 17 days of August? More than 925,000 transactions.

YellowPepper is now in the process of expanding their mobile money network to
Latin America, where they’re already operating in nine countries,
including pilot networks in Peru, Colombia, Mexico, and the Dominican
Republic. Currently, YellowPepper boasts more than 3.2 million active users,
a number that has grown significantly over the past month, and
processes about 13 million transactions throughout Latin America and the

Tcho Tcho user Jean Rodney Décembre says
TchoTcho makes it easy for him to transfer money to his two brothers
living in Port-au-Prince, which saw major damage during the earthquake. Lucien Wilgunson, a 30-year-old resident of Torbeck, a small city in southern Haiti, finds the technology indispensable. “Often I don’t have enough money to go deposit it at the bank,” he says. “I deposit it in my TchoTcho account instead. It’s also more convenient for me because the TchoTcho Mobile agent is closer to my house than the bank is.”


[Image: Tcho Tcho]


About the author

Austin Carr writes about design and technology for Fast Company magazine.