This guest post is by Michael Stelzner, the founder of Social Media Examiner and author of the new book Launch.
Social and selling just don’t mix. Have you ever been to a wedding sponsored by Nike? Does a future where restaurant tables display infomercials sound appealing?
The last thing anyone wants in a social context is a commercial. If you’re responsible for marketing your business, the time for change is now.
It’s time to pack away the marketing messages. If you don’t want to build a loyal and raving fan base, then simply promote the heck out of your products and services via every imaginable social media channel.
However, if you want to build lasting relationships with your prospects and customers, then keep reading.
Why Marketing Must Be Transformed
Here’s how the American Marketing Association defines marketing: “Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.”
Focus on two words here: “exchanging offerings.” Most of us have been taught that marketing is about making an offer that attracts people. We’ve been trained to focus on crafting the right arrangement of words and delivering them in the right place, at the right time, using the right medium.
Here’s the problem… We’re treating people like fish. If we just create a better lure than our competitors, silently climb into a boat, and simply cast that bait right on top of our customers, they’ll bite. Or so the theory goes.
And the word “exchange” implies a two-way process between you and the customer. Your business makes an offer and the prospective customer is compelled to comply.
Strong Factors Working Against Marketing
Beyond not treating people like humans, marketers face more two large challenges.
People are tuning out: Channel overload syndrome happens when information is transmitted faster than it can be received. It’s like those intense rainstorms that cause raging rivers, taking out everything in their paths.
Instead of pouring down rain, bucket-loads of information are dumping on the brains of your customers and prospects. And simple umbrellas don’t cut it. As a result, people are retreating, shutting down, and seeking refuge from the information onslaught. People are literally tuning out!
Do people really trust your business?: Fewer than one in three people trust marketing messages, according to Edelman Digital’s annual survey of trust. That’s a pretty dismal number. The study also found that trusting companies is more important than delivering great products and services.
Do your prospects and customers trust you? If great products alone won’t gain the trust of consumers, what will?
If no one is paying attention — and when they do, they don’t trust you — what can your business do to gain the attention and respect of people?
People Are the New Way
If you want to connect with customers and attract raving fans, the solution is very simple: Focus on people. You can meet the needs of people by helping them solve their problems at no cost.
People’s core desires don’t change. Your audience wants access to great insight, great people and recognition. When you help people with their smaller problems, many will look to you for their bigger issues. If you can multiply free assistance by hundreds, thousands or millions of people, you can rapidly grow your business.
Content enables this!
When you provide engaging “how-to” information and assistance in the form of valuable gifts (without strings attached), it triggers the “How much more?” question. “How much more value will I gain if I hire this company or buy this product?” is the response many will have when they see the great value you provide for free.
I’ve developed a simple formula to show you how to grow.
Introducing the Elevation Principle
Here’s my formula for rapid growth. It’s called the elevation principle. When you follow this model, you’ll be able to take your business to new heights.
The elevation principle: Great content PLUS other people MINUS marketing messages EQUALS growth!
Caption: When you combine great content that lacks any obvious marketing messages with other people, your business can rapidly grow.
When you offer great content — such as detailed how-to articles, expert interviews, case studies and videos — that focuses on helping other people solve their problems, you’ll experience growth. Why? Because this type of content meets the needs of people. It doesn’t focus on you, your products or your company. It is a true gift to your audience.
The “other people” component not only means focusing on the needs of people. It also transcends your reader base and involves reaching out to people outside your company, such as industry experts. These outside experts possess amazing knowledge that your audience will find very valuable.
Caption: Tap the minds of other experts and share their knowledge with your audience.
The last part of the formula is to deliver this content in a marketing-free zone. Once the marketing messages are caged, the focus of your company shifts from “What can we sell you?” to “How can we help you?” You shift from pitching products to boosting people.
Instead of investing in ad space, you invest in creating content, experiences, gathering places and communities where people who need help can find it.
You have the chance to own the place people go to for help, eliminating your reliance on traditional marketing channels. You can become the center of your industry, niche or local market. And when that happens, you’re launched on an unstoppable trajectory that will take you places you never imagined possible.
Editor’s note: Be sure to check out Michael’s new book Launch. Click here for free immediate access to the first chapter of the book (no registration required).
Reprinted from BrianSolis.com
Brian Solis is the author of Engage and is one of most provocative thought leaders and published authors in new media. A digital analyst, sociologist, and futurist, Solis’s research and ideas have influenced the effects of emerging media on the convergence of marketing, communications, and publishing. Follow him on Twitter @BrianSolis, YouTube, or at BrianSolis.com.