Steve Jobs received a standing ovation at the event pitching
Apple’s new iPad. People were happy to see him, of course, especially because
he is in the midst of a significant and indefinite medical leave. But people also have come to expect the type of presentation that it seems only he can deliver. It’s a
phenomenon.
I’ve written before in FastCompany about Jobs’s impact as a presenter. He embodies the Apple brand. In his black turtleneck and jeans, he is
the epitome of Silicon Valley cool. That’s what Apple products are, as well,
the coolest, most gorgeously designed, slickest devices out there that, under his leadership, are must-haves.
Apple presentations are also slick. There is a tremendous
effort that goes into creating a presentation that is so beautifully executed
and visually striking. And don’t be fooled by Jobs’s casual delivery–a lot of thought goes into that, as
well. I always like to say, “preparation + experience = spontaneity.”
When I have this discussion with CEO clients it seems to boil down to this question: Which came first, the product or the presentation? Most
of the time, nuts and bolts executives think the product is the only thing that
matters ; if it’s good enough and the marketing team does its job, it’ll sell.
But sometimes, rarely, a Steve Jobs comes along who thinks
differenly. Not that the product doesn’t matter — of course it always does. But that the pitch matters just
as much. I’ve been a CEO speech and communications coach a long time and I
cannot name another current major corporate executive who places the value and puts the effort into
presentation Jobs does. (Remember the Google Nexus One Phone? No, I didn’t
think so.)
In reality, it’s all connected.
Jobs doesn’t have customers as much as he has cultivated a
tribe of die-hard fans who’ve been worried about their leader. We can debate
whether it is a good thing for a public company to be so closely identified
with its CEO, but what is undeniable is that it has worked, making Apple one of
the world’s most important and valuable companies.
