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2010 Communication Hits and Misses

Every year, I compile a list of who’s been naughty and who’s been nice as a speaker or communicator. Following is the 2010 list of winners and losers.

Every year, I compile a list of who’s been naughty and who’s been nice as a
speaker or communicator. Following is the 2010 list of winners and losers…

Misses

  1. Steve Martin – Martin disappointed a New York audience by spending
    an evening talking about art, which did not meet the audience’s
    expectations. Tickets were refunded by the venue. Then he pushed back against the criticism in an OpEd .
    He would have come off much better had he simply apologized and, perhaps,
    made an offer to try again. No one — not even someone as famous as Martin
    — is entitled to take up an audience’s time talking about what he or she
    wants instead of what the audience wants. (My video about it is here .)
  2. Rick Sanchez – The CNN anchor forgot he was speaking on the
    record and said very offensive things about Jews. He did apologize, said
    he messed up, and that puts him on the road to redemption in my book. But,
    again, it laid bare the contradiction of a journalist who instead of just
    reporting the news and doing so with some intelligence, expressed some
    dark, personal and ignorant opinions.
  3. Toyota – The company and its leaders handled the massive recall so poorly .
    Instead of courageously stepping forth to face their customers, they hid, hoping it would go away. It never
    does and these corporations never seem to learn. Seems like ancient
    history now, but I’ll bet most car buyers will think twice before going to
    a Toyota showroom. Breaking trust with customers is one thing. Hiding
    instead of being forthright is another entirely.
  4. Kanye West – West’s chops aside, he needs to recognize his
    communication style is hurting him and his fans. When a person of West’s
    talents and successes refuses to recognize others’ talents and successes ,
    and is self-pitying to boot, it’s easy to conclude he’s probably not
    selling as many recordings as he might be.
  5. Tony Hayward & BP – Goodness, faux pas do not get
    a lot worse than this. While the greatest ecological disaster this country
    has ever seen was being unleashed and people’s livelihoods destroyed,
    Hayward complained about his plight and even left the scene for several days to
    attend a sporting event. He’s now left the BP scene, too.
  6. Barack Obama – I’ve been a huge fan of Obama’s big speeches, yet I
    always worried about his ability to fare well in smaller venues and
    connect emotionally with voters
    . His inability to fashion a coherent
    narrative and comfort (lead) the public through difficult times
    contributed greatly to his party’s midterm losses.

Hits

  1. Melinda Gates – What a woman! As one of the world’s
    richest people, Ms. Gates seems
    to have her head screwed on right and her feet firmly on the ground
    .
    With so much wealth, it would be easy to turn away from the world’s
    troubles. Melinda Gates, however, places herself in the midst of them, does a lot of good, and presents herself with modesty and
    humility.
  2. The Coen
    Brothers –
    These fraternal film directors
    are among the most successful in a brutal industry. They keep their
    profiles low, clean and are very selective about whom they give interviews
    to. When they do give an interview, they always come across as the boys-
    next-door-made-good. They make you
    want
    to buy tickets to their movies.
  3. Sandra Bullock – I will never forget Bullock’s 2010 Oscar acceptance speech . This is an
    actress and woman who knows who she is and is ok with that. Through the
    win, her messy divorce and the adoption of her son, she carried herself
    with humility, poise and great humor and warmth. No wonder she’s so
    successful.
  4. Terry Betteridge – You may not have heard of the CEO of Betteridge
    Jewelers
    , a small, elite business that sells only high-end
    pieces, but Terry has done an amazing job with promotion. His radio spots
    are simple: Terry talks, has a series of conversations actually, about how he wants customers to feel when they come into his stores. I love
    listening to his stories so much, that not only do I turn up the volume,
    but I would feel very comfortable going into his Greenwich store and
    browsing without any intention of buying.
  5. Sarah Palin – I’m going to get a lot of pushback on this (can feel
    it building already), but I’ve always felt Palin had something special in
    the communication department. She has become hugely successful in a very
    short time, has helped members of her family do the same, and she gets
    lots of media attention on her own terms. She may not be a Mama Grizzly,
    but she’s definitely a Strong Mama, and that’s something to recognize.
  6. Barack Obama – Yes, sometimes they make both lists. The president
    pulled out some big wins in the closing weeks of this Congress and that
    goes in large part to his communication strategy. Maybe the next two years
    will not include as much gridlock as the past two. (A girl can hope, can’t
    she?)

What do you think? Whom did I leave out?

Ruth Sherman Associates LLC / High-Stakes Presentation Skills Coaching, Consulting & Media Training for CEOs, Celebrities & Politicians / Greenwich, CT.

About the author

Ruth Sherman, M.A., is a strategic communications consultant focusing on preparing business leaders, politicians, celebrities, and small business entrepreneurs to leverage critical public communications including keynote speeches, webcasts, investor presentations, road shows, awards presentations, political campaigns and media contact. Her clients hail from the A-list of international business including General Electric, JP Morgan (NY, London, Frankfurt), Timex Group, Deloitte and Dubai World.

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