Instead of investing the time to authentically engage in discussions with their customers through social media, many companies look to outside advertising agencies to manage their Facebook page or for a magic elixir or tonic to “fix their Twitter problem.” And that’s a big red flag according to Mike Troiano, long-time varsity ad guy and Principal with Holland-Mark Digital who recently unfollowed more than 10,000 people on Twitter to enhance the level of meaningful connections within his own network.
“People don’t want inauthentic bullshit. They want intimacy. And intimacy requires dialogue,” Troiano says. “Social media is not a campaign. It demands a sustained commitment over time.” Long-term success requires achieving a high-level of intimacy with your followers through your messaging and content while also mitigating the inherent tension created by the scale that social media platforms create.
Much like the social networking revolution of 2004, we are now on the cusp of a similar mobile marketing movement that will require consistent messaging across all channels–from what is presented and promised from a fancy Web site or Tweet, to the in-store experience of each customer.
Matt Schmitt, Co-founder and Chief Executive Officer of Reflect Systems, says alignment of social media, mobile and in-store digital media is the first step to building a successful strategy. “Everyone must be on board and agree that they need a digital marketing strategy. They will also need to secure buy-in from their vendors who are concerned about shelf space, competition from private labels, etc.” However, according to a recent Global Mobile Maturity Online Survey conducted by Forrester, many companies have been slow to react–roughly 33% of respondents indicated their mobile strategy is less than one year old. “Until recently, in-store marketing was just digital wallpaper or repurposed TV commercials. Now it is evolving into shorter form content, text messages, and augmented reality.”
Whether you’re the CMO of a Fortune 50 company or an early-stage start up looking to put yourself on the social media map, content and strategy are now more important than ever. “There’s usually more upside in improving your quality of execution than there is in increasing your quantity of tactics,” said Troiano.
Think about your digital marketing strategy. What will you do to improve the quality your execution and avoid the dreaded Shiny Object Syndrome?