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Fixing a Pothole With Your iPhone

Like a collaborative 311, SeeClickFix connects citizens to city hall — and one another — with a few simple clicks. The system is now thriving in thousands of communities. Here's how it works.

Fixing a Pothole With Your iPhone
Illustration by Brown Bird Design
Illustration by Brown Bird Design

(1) You spot a non-emergency civic issue, such as a pothole, in your community.

(2) Using a computer or mobile phone, you head to SeeClickFix to create a ticket. You geotag the problem, write a note, and upload any photos. Your ticket is sent automatically to relevant groups: city departments, neighborhood watches, utility companies.

(3) The city gets to work, fixing the problem. No more pothole.

A version of this article appeared in the December 2010/January 2010 issue of Fast Company magazine.