(1) You spot a non-emergency civic issue, such as a pothole, in your community.
(2) Using a computer or mobile phone, you head to SeeClickFix to create a ticket. You geotag the problem, write a note, and upload any photos. Your ticket is sent automatically to relevant groups: city departments, neighborhood watches, utility companies.
(3) The city gets to work, fixing the problem. No more pothole.
A version of this article appeared in the December 2010/January 2010 issue of Fast Company magazine.