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Restoring Trust Through Sustainable Excellence

The combination of innovation, globalization, and natural resource limits present two distinctly different futures: one that delivers dignified lives to more of the world’s people than ever before, the other hits a brick wall brought on by a consumption-based model that the planet cannot sustain.

Sustainable
Excellence

The last two years have been a roller coaster for the
economy, with people, communities, and companies roiled by fundamental shifts. Simply
put, the combination of innovation, globalization, and natural resource limits
present two distinctly different futures: one that delivers dignified lives to
more of the world’s people than ever before, the other hits a brick wall brought
on by a consumption-based model that the planet cannot sustain. Readers of
Ethonomics are familiar with these divergent futures and share the mindset we
present in our book, which encourages businesses to harness innovation to
deliver truly lasting prosperity.

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In Sustainable
Excellence
, we argue that the companies that build their strategies around
big global challenges, and use sustainability as a driver of innovation, will
be winners in the 21st century economy. And while it is clear that
companies’ futures depend on this, it is equally clear that there is a more
immediate dividend as well.

Since the recession hit with gale force in 2008, business
has experienced a near-total collapse of trust. Sustainable excellence provides
a strong roadmap for companies aiming to restore trust. Famously, Lord Paul
Myners, the Minister for the City of London in Gordon Brown’s government in the
U.K., observed that many in the financial services business “have no sense of
the broader society around them.” This perception lingers, in the United States
as well as in the U.K.

The first principle of sustainable excellence we present in
our book, “Think Big: build business strategies that meet big global
challenges,” addresses this very problem. We see sustainability as a crucial way that
companies can create winning strategies that produce wide benefit.

This principle is increasingly on display in the world of
IT. We describe a number of examples in our book, including IBM, which has in
the past generation shifted from a hardware manufacturer to one that delivers
services and enables smart infrastructure. IBM’s shift is exemplified by its
“Smarter Planet” efforts, which create both more efficient–and livable–cities,
while also pioneering new market opportunities. Schneider Electric is also
turning its attention to the emerging issue of energy and resource management,
recognizing that its energy management systems can achieve immense savings
(upwards of 40 percent by some estimates) in the energy efficiency of
commercial real estate. Autodesk is creating software that enables architects
to design far more efficient buildings. These examples show how companies are
rolling up their sleeves to address the carbon footprint of the “built
environment,” which has received little public attention, but is in fact one of
the key variables in creating an energy efficient economy.

And it’s not only IT. Consumer products companies like Levi
Strauss & Co. and Unilever are embracing a lower-impact future by using
their marketing prowess to convince consumers to wash clothing in cold water,
which is key to reducing the energy footprint of even the lowly t-shirt. Retailers
like the U.K.’s Marks & Spencer is partnering with Oxfam to create consumer
incentives to support Oxfam’s poverty reduction aims.

None of this erases the financial trauma of the past two
years, or the memory of oil spills, product recalls, and other lingering
problems. But where companies invest in solutions that enable better health and
nutrition, effective urban transportation systems, and are constructive
partners in creating public policy frameworks to combat climate change and
improve global living standards, we all win. Companies that design their
strategies with that in mind, and dedicate the resources to following through, will
achieve the competitive advantage that sustainable excellence delivers.

About the author

Aron Cramer is President and CEO of BSR, a global business network and consultancy focused on sustainability. He is also coauthor of the book Sustainable Excellence, about the corporate responsibility strategies that drive business success.

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