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  • 07.28.10

Foursquare’s Business Chief on Revenue Plans, Google AdWords, and Why Marketers Shouldn’t Delay on Geo-location

Despite research showing location based services are little-used and largely unknown, Foursquare’s head of development sees big growth and innovation on the horizon.

“We could imagine something akin to a Google AdWords-like model, where
merchants can have featured placement based on latitude and longitude,
time of the day, or day of the week,” says Tristan Walker, head of
business development for Foursquare. “We’re still exploring, and
encouraging all retailers to get on our platform and help us find the
product that we could actually charge for.”

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I spoke with Walker yesterday following the release of a report on location-based apps by Forrester Research.
The study found that just 4% of online adults in the U.S. have ever
used services like Foursquare and Gowalla, and that 84% of respondents
were not even familiar with geo-location apps. Forrester recommends that
major marketers should hold off on “check-in” services until they
become more popular.

But numbers aren’t the only thing that should appeal to marketers. “I
don’t think we need huge scale to be successful. It’s not only about
reach, it’s about engagement. Foursquare allows consumers to build an
even deeper affinity for brands,” says Walker, citing successful
Foursquare partnerships with Bravo and Starbucks. “Services like Twitter
and Facebook have shown that brands can engage with consumers in really
interesting ways online, and Foursquare is well poised to take all that
engagement offline, providing brands with tools to lead their consumers to do things, as opposed to just suggest.”

Walker isn’t shy about Foursquare’s lack of a comprehensive plan for
revenue, and he shouldn’t be. Most  start-ups out there are trying to
figure out how to make money in social media, even as the market’s
popularity soars (see: Twitter). “We’re focused right now on making the
experience better,” he says. “How can we charge for that? We don’t
know.”

Ideas for revenue streams are so far “pie-in-the-sky,” according to
Walker, but that doesn’t mean Foursquare isn’t working toward a
financially-viable future. The service already charges for
sponsored-badge integrations, and in addition to a potential Google
AdWords-like service, Walker foresees a time when the New York-based
start-up might “charge for really robust analytics that haven’t been
served before.” “We’re hoping to offer retailers tools to aid consumer
retention and acquisition,” he explains. “So, telling them a little more
about their loyal customers–that is, who checks in, when, where, how
soon, how often, where they go before, where they go after. And on the
acquisition side, geo-tag specials that can entice new consumers.”

So is geo-location the future of social media? Walker thinks so. And it
that’s true, don’t expect Foursquare to be the only player on the field.
Look for competitors such as Google, Twitter and Facebook in the
market, too.

About the author

Austin Carr writes about design and technology for Fast Company magazine.

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