Google TV is certainly the biggest move to push the Internet onto our TVs that we’ve seen in a long time, with several huge partners (Sony, Intel, Logitech, Best Buy) standing by to help the platform succeed. But the fact remains that major forces like Microsoft and Apple, and a host of accomplished open-source projects like XBMC and XBMC’s offshoot, Boxee, have failed in this same task. Google’s doing it differently, but are the differences enough to bring it success?
If Google TV is to win the hearts and minds (and dollars) of the public, it’ll have to pass two tests: the Mom Test and the Nerd Test. The Mom Test measures (in perfectly scientific ways, provided your definition of science includes “my opinion”) whether the average non-techy person will be able to both understand and see the value in a product. The iPhone passes the Mom Test. Ubuntu does not. The Nerd Test, on the other hand, measures whether those who are already familiar with media centers will respect and appreciate this new effort. Boxee passes the Nerd Test. Apple TV does not. You get the idea.
The Mom Test is important because without the support of non-experts, the platform will never take off in any real way. We in the tech press have to keep reminding ourselves that we are, in general, weirdo obsessives who take tech far too seriously, and that we are nowhere near the norm. The Nerd Test, on the other hand, is especially important for Google TV, which needs a ton of development before it reaches its potential. If the nerds ignore it, it’ll wither and die.
The Mom Test: I called my own mom to ask about her thoughts on Google TV. Not surprisingly, she hadn’t heard of it–she is, I think, pretty typical in her use and understanding of tech. She has an HDTV and Verizon FiOS cable, but no DVR and, importantly, no smartphone. She’s watched some video on Hulu in the past, but doesn’t have a Netflix account and has never tried to play web video on her TV.
Her reaction to my lengthy explanation of Google TV? Cautiously interested. She likes that, unlike Boxee or Windows Media Center, Google TV mostly stays invisible–she spent enough time struggling with the switch from Comcast to Verizon, and she doesn’t want to deal with a radical change. I estimated the price at around $150 for the Logitech box (any more and I think they’re sunk) and she found that a reasonable price. She likes the idea of a built-in Google TV, like Sony’s upcoming sets, as well as the so-far-unsaid possibility of Google TV built into a cable box, but that also depends on the marketing more than anything else (see below).
While she liked that Google TV brings Hulu and other web video to her TV, she’s totally uninterested in the myriad other features, like streaming video on a local network, music/photo support, and, notably, apps. Apps on a TV are overwhelming, especially for someone who’s never owned a smartphone. And, like I expected, she did not see the point in browsing the web on a TV, no matter how optimized it is.
She was also concerned about the remote control situation. She doesn’t have a smartphone or tablet, which would probably be the best option, and doesn’t want to put a keyboard and mouse on her coffee table for obvious reasons. From my limited time with the iPhone and Android app (they’re identical, by the way), I think she’d be better off with a dedicated remote control with a slide-out QWERTY keyboard. The apps start out with a simple homescreen but quickly devolve into a mess, with mysterious icons, too many options (gesture pad, d-pad, virtual d-pad, or mouse pad?), and an ugly and overwhelming mass of grids. This could be a problem–not an unbeatable one, but not one that should be underestimated, either.
But the biggest obstacle Google will face with this demographic will be in its marketing. It’s a complex little gadget, and it’s not easy to quickly describe what the thing does; her “cautious interest” only came after 45 minutes of careful explanation and description. If she just saw a display unit at Best Buy, she’d almost certainly ignore it, assuming it was some fancy new set-top box that’s beyond her tech abilities (like Slingbox, the Boxee Box, TiVo, HTPCs, Roku, and all the rest). Google will have to be damned careful in their marketing of this device–if they stick to super-simple explanations, and lean on the fact that (at its base) it merely adds web video search to your normal TV, they may have a chance here. But even the video posted on Google.com/tv is too much, with its talk of saving bookmarked video to a homescreen. For those in the Mom Test demo, bookmarking and homescreens are anathema to a simple TV experience.
Will those in this demographic, the non-nerds, buy Google TV? It may be more likely to succeed than Boxee or Windows Media Center, but its success will depend largely on marketing.
The Nerd Test: For the Nerd Test, in a fit of self-absorption and self-deprecation, I chose myself. I’ve used the Apple TV (and hated it), Windows Media Center (and liked it quite a bit), and Boxee (and really liked it), as well as a host of media streamers, game consoles, and assorted other set-top boxes. I’m not, nor have I ever been, a developer, but as a nerd consumer I think I can speak for this demographic.
So I’m forcing you to consider my opinion on Google TV, because I can. And what do I think?
To be honest, I’m less than thrilled. Google TV doesn’t go far enough, in my opinion–it’s less a media center and more a portal to services I already have. Why am I buying a set-top box that can’t record TV to a hard drive, that can’t search through a cable-company-provided DVR, and that doesn’t replace Verizon’s ugly, inefficient Guide with something more, well, Googley? I like that it integrates an entire living room together, thanks to Logitech’s IR blaster (it lets you use one remote, preferably a smartphone, to control a TV, cable box, stereo, DVR, and whatever else uses a remote control). I like the emphasis on search. But the fact remains that Google TV is mostly a search bar for all of my existing crap, plus web video and assorted stuff on the Internet.
Apps may end up being the savior of Google TV in the nerd community, or they may doom it to obscurity. There’ll have to be new apps written for Google TV specifically, both for simple usability reasons–we all know how upscaling iPhone apps to the iPad worked out, and this is a much more drastic change–but also for use reasons. A TV is not a smartphone, and I don’t want to read news, blogs, or books on my TV, nor do I want to play accelerometer-based games, use augmented reality, or look up restaurant reviews. I don’t want to use social networking sites on my TV, nor do I even particularly want to listen to music, podcasts, or Pandora. This is turning into some kind of Dr. Seuss gone nerd diatribe, but you get the idea–apps on a TV might be great in the future, but they’re not great now.
There are a lot of unknowns with Google TV that complicate these tests. Mobile Android is pretty lacking in video codec support, for example. That’s forgivable on a smartphone, but a dealbreaker on a media center–if I can’t stream my torrented TV episodes because Google TV doesn’t support Xvid or .MKV, it’s worthless to me. I wasn’t able to get much of a look at Hulu or Netflix through Google TV–what’s it like to browse through those sites? Is it like Roku or Boxee, where you’re limited to the movies that are already in your Instant Watch queue? Can you browse new releases, instead of having to search for them?
There are lots of things I like about Google TV, including the integration with smartphones, the one-remote-one-video-input simplicity, and the potential for amazing new apps. But there are a lot of possible dealbreakers, and especially for the legions of people who have given up cable, I’m not sure it’s a better option than the upcoming Boxee Box.
Will the nerds buy Google TV? Possibly–it depends on the development community, and on some of the more technical details (like video codec support) that we don’t yet have.