When Dan Saffer first suggested that I move to San Francisco to be one of the founding partners of a new design studio, I laughed. I remember thinking, “That’s a flattering idea, but he must be joking.” I was immersed in other things at the time–leading a 25-person User Experience team at HUGE, training for the New York City triathlon, and in contract on new construction in Brooklyn–not to mention on another coast. I liked my life (and my income, to be honest) and had never seriously considered starting my own studio. Too much risk!
The founders all had similar notions of design, creativity, and the kind of culture we wanted to create–critical if you’re going to start a company together. We were smart and capable. It just might work. We laid out a plan for how we might get to day one, and I started trying the idea on for size. “I’m thinking of moving to San Francisco,” I’d tell people, to see if they thought I was crazy. “What if I started my own company?” I’d ask friends and trusted colleagues, to see if they’d talk me down. And no one did. Obviously risk doesn’t seem quite as risky when it belongs to someone else, but the support I got from friends and family really kept me going while I made the mental leap from possibility to reality. If you’re thinking about a new idea, I’d recommend this approach: try the idea on for a while by telling people it’s real.
Truth be told, the downturn hadn’t quite hit its full stride when we decided to start the company, now called Kicker Studio. The economy wasn’t rosy, as I recall, but we still had banks. Our first day open, however, the Dow dropped over 500 points. It made the list of Time’s top 10 stock market meltdowns. Not a good day to open for business. It brought home the reality of the decisions we’d made. We were open for business, in the new, horrible economy.
Next Up: The First 15 Weeks
Jennifer started her multifaceted career in tangible and interaction design at the circus–quite literally–at Ringling Bros. and Barnum & Bailey. In the last 13 years, she has created multi-platform products and services for myriad clients including Nokia, Yahoo!, BBC, Gucci, and American Express. Her design management background includes the Prada Epicenter store in New York, which inaugurated a new paradigm of tangible retail experiences. Jenn is fluent in French and Italian, and has lived and worked in the U.K., France, Italy, and Germany. Before Kicker, Jenn was VP of User Experience at HUGE and at Schematic, and is on the faculty at New York’s School of Visual Arts MFA in Interaction Design. Her work has been exhibited throughout Europe, including the Victoria & Albert Museum in London. Jennifer has a Masters in Interaction Design from the Interaction Design Institute Ivrea.