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Don’t you think a crisis is the best time to advance strategically?

I think a period of crisis is a great time for change because the crisis offers the burning platform–the necessary emotional impetus for change. What do you think? More, what initiatives are you taking on? Let’s talk about them.

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I think a period of crisis is a great time for change because the crisis offers the burning platform–the necessary emotional impetus for change. What do you think? More, what initiatives are you taking on? Let’s talk about them.

About the author

For two decades, Mike Wittenstein has helped business leaders around the world differentiate their brands by dramatically improving their customer experience. In the process, those clients have gained market dominance, increased their sales, and/or discovered new, unexpected revenue streams. Now an expert in customer experience design and customer experience strategy, Mike is a sought-after designer, speaker, and consultant

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