PV Kannan co-founded 24/7 Customer in April 2000. Under PV's leadership, 24/7 Customer is the first in the industry to provide services across the entire customer lifecycle. It is PV's vision and belief that is the foundation for success of 24/7 Customer's growth. His vision is to make it simple and easy for companies to acquire and retain their customers, and for customers to seek solutions to their queries, anytime and anywhere in the world. PV's belief that our clients are customers for life is the culture of the organization. 24/7 Customer provides its services to global 1000 companies, round the clock from locations around the world.
PV has been featured as a thought leader in the field of global sourcing, including Tom Friedman's “The World is Flat”, “Outsourcing Thought Leaders” by Booz Allen Hamilton, and in Fortune Magazine. He is also a regular speaker at industry events and has been a panelist in Forbes Conference 2006, Academy of 2006 Annual Meeting of the Academy of Management, to name a few.
PV's career in on-line and off-line customer sales and service has resulted in a number of U.S. and international patent filings. Prior to 24/7 Customer, PV Kannan was an officer and VP at Kana Software. In 1995, he founded his first company Business Evolution (BEI) based in Princeton , New Jersey , which was acquired by Kana Software in 1999. Prior to Business Evolution, P V worked in the U.S. and Europe in various leadership roles overseeing IT projects.
Trained as a Chartered Accountant in India , PV Kannan holds professional degrees in accounting and finance. PV lives in Los Gatos , California with his wife and daughter.