Mark Goulston
Chairperson, Xtraordinary Outcomes
Los Angeles, CA
Mark Goulston, M.D. is Chairman and Co-Founder of Xtraordinary Outcomes. XO helps companies identify and execute new paradigms through which they realize and sustain measurable breakthrough results.
He is a business and executive advisor, consultant and keynote speaker trained as a clinical psychiatrist who honed his skills as an FBI and Police hostage negotiation trainer who increases people’s ability to get through to anyone.
Dr. Goulston’s development of those skills started with his education: a B.A. from UC Berkeley, an M.D. from Boston University, post graduate residency in psychiatry at UCLA. He went on to be a professor at UCLA’s internationally renowned Neuropsychiatric Institute for more than twenty years, become a Fellow of the American Psychiatric Association, the highest award that organization offers, and was named one of America’s Top Psychiatrists for 2004-2005 and again in 2009- 2010 by Washington, D.C. based Consumers’ Research Council of America.
A partial list of companies and organizations he has trained, spoken to, provided executive coaching to or consulted with include: GE, IBM, Goldman Sachs, Merrill Lynch, Xerox, Deutsche Bank, Hyatt, Bank of America, Accenture, Eli Lilly, Abbott, Astra Zenica, Kodak, Federal Express, Sodexo, FBI, Los Angeles District Attorney, White & Case, Seyfarth Shaw.
He is the best selling author of five books. His most recent book, “Just Listen” Discover the Secret to Getting Through to Absolutely Anyone (AMACOM, $24.95), reached #1 at amazon.com in four business categories as well as #1 in China and Germany. His next book will be the lead book for the American Management Association in 2012 and will focus on influencing people in a post-selling world.
He writes a Tribune syndicated career advice column and blogs or contributes columns to: Huffington Post, Harvard Business, Business Insider, Fast Company and Psychology Today. He is frequently called upon to share his expertise with regard to contemporary business, national and world news by television, radio and print media including: Wall Street Journal, Harvard Business Review, Fortune, Newsweek, Time, Los Angeles Times, ABC/NBC/CBS/Fox/CNN/BBC News, Oprah, Today.
He is or has been a member of the National Association of Corporate Directors, International Leadership Association, Worldwide Association of Business Coaches and lives in Los Angeles with his wife and three children.
