Imagine A World Where The Cable Guy Shows Up On Time A growing group of customer experience professionals are working hard to make some of life's most frustrating experiences not just tolerable, but delightful. While customer experience isn’t a new concept, organizations are just starting to formalize the people, processes, and technology to make it all happen.
Updated Thu Nov 3, 2011
Here Come the Web Optimizers They are armed with data and ready to transform your business. Are you ready?
Updated Mon Mar 21, 2011
Why Are Colleges Flunking Web Strategy 101? The stakes have never been higher for colleges to use the Web effectively. So why can so few barely muster up a passing grade?
Tue Oct 12, 2010
Web Sites With Personality: What Marketers Can Learn From Zipcar.com What's under the hood of Zipcar.com? It very well may be a digital blueprint for connecting with customers online.
Wed Aug 4, 2010
