Esteban Kolsky has over 22 years of customer service, market research, and technology experience. Prior he was with eVergance where he built two consulting practices (Feedback and Measurement), and Gartner where he built and managed both the eService and Enterprise Feedback Management agendas. He has been featured in television and radio, and quoted in over 400 publications around the globe as an industry watcher and commentator. Before Gartner, he founded his own company designing a new model for customer service, point-of-need customer service, which he expanded while at Gartner culminating with the Customer Interaction Hub model. In different positions before Gartner, he deployed CRM Systems for a software-vendor, was a practice leader with a mid-market consulting practice, and spent several years running help desks and managing mission-critical systems for financial and healthcare organizations. He started his career as a programmer and network administrator in Argentina, where he was born and raised. He holds a BS in Business Administration and Computer Information Systems, with a minor in telecommunications, from California Polytechnic University in Pomona, CA.
impeccable customer service - or nothing!
http://evergance.wordpress.com
http://www.fastcompany.com/user/esteban-kolsky
Vice President, eVergance
Public, 101-500 employees, Consulting industryPractice Leader, building customer service consulting practices for a boutique consulting firm with presence in two countries.
Director, Gartner
Public, 5000+ employees, Technology / Computers industryResearch Director, built two research agendas (EFM and eService) while there from nothing.
California State Polytechnic University, Pomona, California, United States
Bachelor’s degree, 1991.
Areas of study: Telecommunications, Business Administration, Computer Information Systems
