I can teach you to identify critical gaps in your strategy and core competencies. I create enormous excitement, energy, and passion while leading breakthrough improvement engagements using whatever works, including Six Sigma and Lean enterprise techniques to strengthen / optimize your organization. Provide technical expertise on change management, metrics design, process mapping, etc. Develop and nurture client relationships across various internal and external market segments. I'm interested in connecting with Sr. level Performance Improvement Consultants and "Six Sigma", "Lean" or performance improvement in general types. More recently, my primary focus has been on teaching transactional managers, how to use the metrics from the Business Process Management Systems training I developed. Making their processes visible, measurable, manageable, and understood. Results from a uniquely developed Lean deployment strategy starting with transactional service include Support teams case closure results from 14 to 4 days (71%), Support team from 16 to 7 days (56%), Support team from 12 to 4 days (67%), Support team 13 to 2 days (85%), Technical team reduced TTR by 70%, Technical team reduced TTR by 30%. Created a disciplined project selection and most importantly, a strict Six Sigma Governance model Trained over 100 L6S BBs and GBs. Created, trained, and deployed our acclaimed Business Process Management System. Trained Black Belts in Strategic Planning, Balanced Scorecard, Strategy Maps, Strategic Deployment, Business Process Management, Linear Programming / Optimization modeling & more. If you don't have the courage to see and address the bias in your facts, don't bother me! Dan@DanFeliciano.com www.DanFeliciano.com Danz LinkedIn Profile Danz Blog
Are you a fixture, factor, or liability? "Death is not the greatest loss in life. The greatest loss is what dies inside us while we live." - Norman Cousins
http://danfeliciano.blogspot.com/
http://www.fastcompany.com/user/dan-feliciano
