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Authors of "Uncommon Service"

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Anne Morriss & Frances Frei

Anne Morriss & Frances Frei

Anne Morriss & Frances Frei

Frances Frei is UPS Foundation Professor of Service Management at Harvard Business School. Anne Morriss is the managing director of the Concire Leadership Institute. They are coauthors of Uncommon Service: How to Win by Putting Customers at the Core of Your Business (HBR Press 2012).