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Member Blog | 2 recommendations | May 20, 2008 7:10 am
I believe innovation is derived from collabration and that genius comes from a group - not an individual. As a firm becomes more mature it becomes very process oriented. This allows people to...
Member Blog | 0 recommendations | May 20, 2008 7:09 am
It suprising to me that many firms dont measure or embrace Customer Service. If a firm really makes an effort to gather the data and reward high performing individuals customer service becomes...
Member Blog | 0 recommendations | May 20, 2008 7:07 am
An age old question for managers of a service firm is how much to spend on marketing. We all want great glossy brochures, but do they really drive the business. The suggested marketing budget is...
Member Blog | 0 recommendations | May 20, 2008 7:02 am
Compensation is one of the primary drivers for all employees. As you manage the firm it is important to have a detailed process on how you address salary adjustments. This goes beyond annual...
