For the last ten years Richard Townsend has operated as an independent ‘Corporate Learning Consultant’ with services being provided to EricssonTelecommunications in Malaysia, India, Taiwan, China, Japan, Thailand, Vietnam,Singapore, Indonesia and Pakistan. He has also written and conducted aprogramme on ‘Entrepreneurship’ for ‘Perhebat' an organization for retiringmilitary officers of the Malaysian Armed Forces. Other major projects haveincluded a competency-modelling programme he co-developed for Celcom, a mobiletelephone operator in Malaysia, a Total Quality Management training programmeand consultancy for Bartercard Thailand and Customer Service training for theAustralian Commerce and Industry Office in Taipei. Recently Richard hasconducted ‘Value Adding in Organisations’ for pt Aneka Kimia Raya Indonesia,Management Training for Bureau Veritas Indonesia and Sales training forSheraton Hotels in Thailand and Taiwan and for The Hotel Mulia SenayanIndonesia. A major new Emotional Intelligence training course has most recentlybeen written and conducted for the US Embassy Indonesia. Training feedbacksheets bear testimony to Richard’s ability to stimulate learning in individualsacross a wide age range, differing levels of seniority and a broad culturalspectrum.

Richard has also delivered lectures to the AustralianSociety of Accountants, the Queensland TAFE, Taipei University, many RotaryClubs in Asia and various small business groups. He has had articles publishedin, The Small Business Guide for the State Government of Victoria (Aust.), TheAustralian Medical Practitioner, The Australian Accountant, The Pattaya MailNewspaper and the Website ‘eThailand’. As a writer Richard has beeninstrumental in preparation of lending proposals, advertising campaigns, legaldocumentation, training courses, he has authored articles for websites andwritten sales and marketing letters and procures and ad copy for a number ofcompanies across a wide variety of industries.

Richard’s other commercial experience includes;senior branch and state positions in sales/marketing and general management inthe finance/banking industry in Australia; Owner/Director of a manufacturingbusiness, also in Australia; Creative Director of an advertising agency inMalaysia and Senior Learning Consultant for Ericsson Academy Malaysia.