Leadership

Why Employee Retention Matters More Today Than Yesterday

Retention only matters when employees are in control, right?READ»

How you can get the Most out of Customer Service

We spend so much time talking about how to improve customer service that I thought one post on how to improve customer attitude would be time well spent. If you think about it, we call a customer support line only when we have a ...READ»

Independence Day

Happy birthday, America! A 233-year-old needs a lot of candles, and for the fireworks industry, July 4 is Christmas. Over the past decade, the sector has almost tripled to nearly $1 billion in yearly revenue. But not everyone wants ...READ»

A Vote Against the Waxman-Markey Climate Change Bill is a vote for the Do Nothing Tax of 2009

With so many challenges facing our country and the U.S. government, many people have doubted whether we would see significant action on climate change this year.  They may still prove correct, but with the passage of the ...READ»

Use Ethonomics When Crafting A Company’s Narrative

Shareholders want to believe in something, and a solid strategic narrative can elicit a positive emotional response.READ»

Bringing the Twittersphere to Your Content with Tweetboard

With 18 Million Users and as Many as 300 Tweets per Second, Twitter Comes to a Site Near YouREAD»

Is Amazon the New Wal-Mart?

Egos at Amazon must be riding high this month. The retailer sold out of its flagship product, the Kindle DX, not once but twice. Then, to cap it all off, this morning investment research and banking firm Cowen and Company called ...READ»

Equal Isn't Always Fair

Tired of hearing your employees complain? Then read this. READ»

Why Bernard Madoff is NOT a symbol of our times

Lots of attention will be paid this week to the sentencing of Bernard Madoff, and rightfully so. But if we pay too much attention, we risk missing the bigger or more important story of how the U.S. wound up in the longest recession since the 1930s. READ»

What’s Your Moment of Truth?

Quite a few years ago, Jan Carlzon wrote a book titled Moments of Truth. At the time, Calzon was the CEO of Scandinavian Airlines Systems and had helped the company reorient itself to become customer-driven. In his own words, a ...READ»

Fast Networking with Mindshare

Where does the project-schizophrenic entrepreneur of the 21st-century network?...not at the yacht club. The age of the garage-tinkerers turned Silicon Valley CEOs vaulted a generation of unsophisticated minds to the top rung of the ...READ»

The Great Communicator: Michael Jackson

I got a tweet from André Rieu, the well-known violinist and Johann Strauss Orchestra conductor. He was aghast at Michael Jackson’s deathand felt what many did of course. Because André is a musician and performer, however, he ...READ»

Where is the “Who, What, and Why” in Marketing?

Pick up any book in the Marketing section of your local bookstore, or a current magazine on the newsstand and you are sure to see at least one article about one of the following"how to"  topics – such as:   ...READ»

Twitterbursts: It’s Not About The Tools; It’s All About The Tools

If you think microsharing (Twitter and it's enterprise-strength counterparts) is new, consider that humans have conveyed short messages, rife with meaning, for over thirty thousand years. Smoke signals have traversed the airways. Expressive quips filled Seinfeld’s show. At all stages and ages, we burst forward. So what is new, what makes this a revolution?READ»

IDEO Method Cards Turn, Um, 7!

Ideo Method Cards are a great set of tools for unleashing creativity and problem-solving potential. READ»

Advancing Ethical Business Leadership

“Companies are both the cause and the solution of the biggest problems we face, including the financial crisis and climate change.  These are man-made commercial crises,” according to Devin Stewart, in a private interview this ...READ»

China Attacks Itself

China's decision to force the use of the "Green Dam" censorware on every PC gives us the latest--and possibly the most glaring--example of a social auto-immune disorder.READ»

The Worst Job-Interview Question

Being asked to name one of your biggest weaknesses during a job interview is the worst interview question from a job-seeker's perspective. It feels like an invitation to lie, because who is really going to reveal that kind of ...READ»

Letter from the Editor: Endless Energy

When staff writer Anya Kamenetz and her husband, an engineer at Google, went on their honeymoon, they set aside a week to volunteer at an AIDS hospice in Pune, India. The hospice, it turned out, desperately wanted its own Web site. ...READ»

• Beyond the Grid
• Create Your Own Economy
• The Evolution of Amazon

Employee Incentives on a Shoe String Budget

"No pay raises this year." "Everyone is going to have to take 10 days of unpaid vacation." "Everyone is going to have to take 10 days of unpaid vacation and a 1% (or more) pay cut." I don't know about you, ...READ»