Topic: Zappos.com Inc.

Employee Innovator Runner-up: Zappos

Power to the employee. At Zappos, workers are given power to improve the company.READ»

Email Discussion is the New Customer Newsletter

It works because it’s customer-made. Can anyone tell me how to stretch a pair of boots? This is a question I could have easily asked. A life-long athlete and runner, my calves never seem to fit in the fashionable styles. Instead, it ...READ»

Is South By Southwest Really Worth It?

You've heard the buzz about South By Southwest, or perhaps you've seen the hash tag #sxsw take over your Twitter feed. It can sometimes feel like the whole world is in Austin. But will attending really help your small business?READ»

8. The Shoe Fits

Previous | Next Even during the dotcom frenzy, few thought you could sell shoes online. Nick Swinmurn, who started in 1999, has proven the skeptics wrong, and 2004 was a breakout year, with sales topping $175 million (up from ...READ»

Did the Venture Capital Crunch Force Zappos-Amazon Deal? [Updated]

Amazon's purchase of online shoe retailer Zappos was surprising and interesting news all by itself, but now comes a twist: reports that this marriage made in e-commerce heaven may have been a shotgun wedding forced by Zappos' ...READ»

8. The Shoe Fits

Previous | Next Even during the dotcom frenzy, few thought you could sell shoes online. Nick Swinmurn, who started in 1999, has proven the skeptics wrong, and 2004 was a breakout year, with sales topping $175 million (up ...READ»

Happy employees get their own book

I recently came across another video with Zappos CEO, Tony Hsieh, being interviewed informally by web entrepreneur Loic Le Meur. The interview, which is 20 minutes long and was recorded during the TED conference, can be found on ...READ»

8. The Shoe Fits

Previous | Next Even during the dotcom frenzy, few thought you could sell shoes online. Nick Swinmurn, who started in 1999, has proven the skeptics wrong, and 2004 was a breakout year, with sales topping $175 million (up ...READ»

Amazon Buys Zappos for $847 Million [updated]

In an unexpected--and quirky--video announcement, Amazon is acquiring the shoe-seller-turned-everything-seller Zappos for $807 Million in stock (that number from the press release rose to $880 million by the market's close, plus ...READ»

INTERVIEW: Zappos CEO, Tony Hsieh

I recently saw a Tweet that caught my attention.  It was from Tony Hsieh, CEO of Zappos and it reminded me of my first day as a HR manager. I was brand new to the hotel.  Arrived at work all anxious and ready to start.  Someone ...READ»

WHAT CAN AMAZON AND ZAPPOS LEARN FROM EACH OTHER?

 There is already a lot written about what will happen to the culture of Zappos. Will it remain separate, will it be integrated or will it be the ‘norm’ also for Amazon? I don’t know what will ...READ»

Zappos' Tony Hsieh on Twitter, Phone Calls and the Pursuit of Happiness

It's not about shoes, it's about customer service. At least that was the gist of Zappos CEO Tony Hsieh opening keynote at SXSW this year. Although the hoodie-wearing entrepreneur—#20 on the 2009 Fast Company 50—does sell about ...READ»

• The Fast Company 50 - #20 Zappos

Zappos and Personal Branding

I’ve written a lot here about the “hall of shamers,” companies that forget that customer service is their most powerful branding tool just as it is for personal branders. All of which made me all the more pleased when I ...READ»

Liveblogging the Jeff Bezos Zappos Video

What possibly could be running through the mind of a Zappos employee while watching the welcome from new boss Jeff Bezos? You'd be surprised.READ»

If The Shoe Fits - A look at Zappos.com and the technology they use

Last week I wrote about several different companies using Twitter as a Business Intelligence tool. After I posted the article, I received a Twitter from Zappos.com CEO Tony Hsieh thanking me for writing about his company and their ...READ»

RFP Etiquette: Dos and Don’ts for Business Matchmaking

The following interview/article was conducted by Vince Giorgi, Vince President of Hanley Wood Marketing for his blog, Touch Point City. The original article was posted at http://touchpointcity.wordpress.com/2009/07/21/rfp-etiquette-dos-and-donts-for-business-matchmaking/ on July 21, 2009.READ»

Liveblogging The Jeff Bezos Zappos Video

What possibly could be running through the mind of a Zappos employee while watching the welcome from new boss Jeff Bezos? You'd be surprised.READ»

Personal Branding and Corporate Politicians

Many corporate executives in their eagerness to get on the Web 2.0 bandwagon remind me of waffling politicians. Sure they are beginning to spout the right lingo but when it comes to follow through, beware. The latest case in ...READ»

Acts of Kindness: Recipe for Ugly Times?

Maybe we've been looking in wrong place as a way of dealing with the constant negative news about the economy. Our focus has been on business strategy, economic stimulus plans, and government policies. All things. And who is personally responsible? Perhaps the real answer lies in the human heart.READ»

Five Companies that Fix their Story to Inspire Service

Branding as a strategy means little if the customer experience is not there. If your story doesn’t align with what you do, all of the clever tactics you can come up with to follow your lofty goal will not make the cut.Unless you can ...READ»

5 Ways to Engagement through Social Media

We’ve heard the call: Social Media, Social Media, Social Media!And we’ve heard the response: What’s the return on investment for my business if we use social media?Regardless of where you fall on the scale of how useful social ...READ»

Does a New Website Hold the Secret to Great Customer Service?

The Fast Interview: Thor Muller, CEO of getsatisfaction.com, talks about why companies like Google, Comcast, and Twitter think he might have the answer.READ»

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• Spit Party

Do You Think In 140 Characters?

You know Twitter has hit mainstream when it becomes a topic for Jon Stewart and Social Media Analyst Jeremiah is talking about dreaming in 140 characters in his recent blog post, Ask Jeremiah: Comprehensive FAQ Guide To ...READ»

ZOIC Makes Cycling Gear from Bamboo Charcoal

The eco-friendly clothing craze continues with ZOIC's new line of cycling gear made from bamboo charcoal and organic cotton. The San Diego company's Enlightened Clothing line features an array of cycling shorts, t-shirts, and tank ...READ»

EyeTry, YouTry, We All Buy From EyeBuy

As I interview successful CEOs of innovative companies, I see that there is one pattern of competition that consistently emerges. Pattern #34: Coordinate the uncoordinated. In military circles they call it 4GW (Fourth ...READ»