In an unexpected--and quirky--video announcement, Amazon is
acquiring the shoe-seller-turned-everything-seller Zappos for $807
Million in stock (that number from the press release rose to $880
million by the market's close, plus ...READ»
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Even during the dotcom frenzy, few thought you could sell shoes online. Nick Swinmurn, who started in 1999, has proven the skeptics wrong, and 2004 was a breakout year, with sales topping $175 million (up ...READ»
I recently came across another video with Zappos CEO, Tony Hsieh, being interviewed informally by web entrepreneur Loic Le Meur. The interview, which is 20 minutes long and was recorded during the TED conference, can be found on ...READ»
Amazon's purchase of online shoe retailer Zappos was surprising and interesting news all by itself, but now comes a twist: reports that this marriage made in e-commerce heaven may have been a shotgun wedding forced by Zappos' ...READ»
It works because it’s customer-made. Can anyone tell me how to stretch a pair of boots? This is a question I could have easily asked. A life-long athlete and runner, my calves never seem to fit in the fashionable styles. Instead, it ...READ»
Recently I did ask a customer what he viewed as his competition. Because he was working in the IT market, he mentioned other IT companies. This is a very risky perspective though.
Why?
Well your new ...READ»
In this Brand Innovator Spotlight, Aaron Magness shares what brought him to Zappos, his five principles of marketing and how your company can improve its customer service right now.READ»
Imagine you own a local shoe store. You keep a stock on hand of about 250 pairs of shoes to satisfy the diverse tastes of your geographic area. Even in tough times, people need shoes. Maybe not the most glamorous business, ...READ»
Some heartening news for retailers who have a high returns rate from their online customers: The more goods a customer returns, the better he or she could be for your business. That's what online shoe store Zappos has found. People ...READ»
Many companies obsess over their customer experience, creating a fancy Web site, finding the right furniture for their reception area, and investing a ton of time and money implementing a CRM system to track customers' preferences and shopping patterns. And how many companies spend the same amount of time and effort managing their "over the phone" customer experience?READ»
Tony Hsieh sold earthworms, greeting cards, and slices of pizza. Along the way, he never considered that a failed business meant he was a failure. Then, the guy who wore the same pair of shoes founded Zappos. Today, Tony says it's all about Happiness, and he's got the business to prove it.READ»
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Even during the dotcom frenzy, few thought you could sell shoes online. Nick Swinmurn, who started in 1999, has proven the skeptics wrong, and 2004 was a breakout year, with sales topping $175 million (up ...READ»
You've heard the buzz about South By Southwest, or perhaps you've seen the hash tag #sxsw take over your Twitter feed. It can sometimes feel like the whole world is in Austin. But will attending really help your small business?READ»
The funny thing about business books is that for many stories, there are countless counterexamples of management philosophies that are radically different, yet still successful. What is inspiring about Zappos.com, the world’s ...READ»
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Even during the dotcom frenzy, few thought you could sell shoes online. Nick Swinmurn, who started in 1999, has proven the skeptics wrong, and 2004 was a breakout year, with sales topping $175 million (up from ...READ»
Okay, so you know by now that in my book, Who’s in the Driver’s Seat, I tell the story of two leaders George and Dave. George has his ego in the driver’s seat, which switches his team off. They are tuned-out, ...READ»
I read a scary statistic today – a new survey found that only 45% of Americans are happy with their work. This is the lowest level of job satisfaction that the Conference Board research group has recorded in more than 22 years of ...READ»
I recently saw a Tweet that caught my attention. It was from Tony Hsieh, CEO of Zappos and it reminded me of my first day as a HR manager.
I was brand new to the hotel. Arrived at work all anxious and ready to start. Someone ...READ»
You might want to be expressly made.Invest in a twosome of Ugg or other facts can be the norm. Even a repeated bulk sheepskin ugg boots may work for a female with large calves.Buy leather boots with panels that can be added to boot ...READ»
There is already a lot written about what
will happen to the culture of Zappos. Will it remain separate, will it be
integrated or will it be the ‘norm’ also for Amazon? I don’t know what will ...READ»
It's not about shoes, it's about customer service. At least that was the gist of Zappos CEO Tony Hsieh opening keynote at SXSW this year. Although the hoodie-wearing entrepreneur—#20 on the 2009 Fast Company 50—does sell about ...READ»
I’ve written a lot here about the “hall of shamers,” companies that forget that customer service is their most powerful branding tool just as it is for personal branders.
All of which made me all the more pleased when I ...READ»
Last week I wrote about several different companies using Twitter as a Business Intelligence tool. After I posted the article, I received a Twitter from Zappos.com CEO Tony Hsieh thanking me for writing about his company and their ...READ»
