RSS

Topic: Umpqua Holdings Corporation

  

Cultural Phenomenon

Umpqua Bank is changing the culture of customer service at banks, one ice-cream sandwich at a time.READ»

Customers First Local Hero: Umpqua Bank

Umpqua Bank A bank with its own blend of coffee? And its own music download service featuring local artists from its service area of Seattle to Sacramento? This is not your Christmas club savings account/free toaster bank of ...READ»

When There’s a Clear Target, the Right Details are Easier to Find

A Hotel for Japan-Loving Hipsters What if you had to create a Japanese cultural experience in a Western hotel? That box led to Chip Conley's Hotel Tomo in San Francisco, with anime art covering the walls, beanbag chairs, and gaming ...READ»

steve mccallion, ziba

Introducing Guest Blogger Steve McCallion: Consumer Experience King

When we named Steve McCallion as a Master of Design in 2006, we called him "The Mind Reader"--a title you don't just toss around haphazardly. But in his role as executive creative director at Ziba Design, in the burgeoning creative ...READ»

The Mind Reader

He studies who we are and what we want, then reinvents the things we've always known.READ»

starwood-shower

How Customers Saying "No" Can Become a Consumer Experience "Yes"

The customer is not always right. And it's often those moments when the customer resists change that an opportunity to innovate exists.READ»

rapha racing, bike

Does Your Company Support Consumer Experience Innovation?

Companies want to create value by delivering better consumer experiences, but many are not quite sure how to get there. The results have ranged from a proliferation of Apple-like Genius Bars to projects that simply never make it to market. This week, Steve McCallion explores some of the challenges companies face when trying to deliver consumer experience innovation. READ»

help pills

What Promises Can Your Consumer Experience Make?

Meaningful consumer experiences are based on a relationship between brands and people. By clearly promising something to people that is authentic and relevant, brands can increase the value of their products and services and connect on an emotional level.READ»

bazaar

Building Consumer Experience Value Using the Power of Metaphors

Metaphors not only transfer associations from a previous experience to a new one, they function as shorthand to help people understand the consumer experience offering and what it means in their lives.READ»

Breaking Down the Best Companies to Work For

Shouldn't it be "The Best Companies For Whom to Work?" Whatever. Let's take a look at the companies making this highly-publicized list for 2008: Number of publishers: Zero.  That's unfortunate now, ...READ»

ADVERTISING   |  Comment

WaMu's WTF Advertising

Sometimes, when seeing an ad whizz by you on a bus, or hearing a spot on the radio, you can reach straight through the ad to the creative brief -- and in a good way. A creative solution to a well-defined business problem can have a ...READ»

china-design

The Portland Art Museum Transforms an Exhibition Into a Social Platform

A new exhibition is a wake-up call for businesses that have been slow to adopt platform thinking. Companies, non-profits and cultural institutions can all learn from its example.READ»

chinanow

How the Portland Art Museum Is Bringing Art to the People

Its latest exhibition, China Design Now, uses crowdsourcing and experience design to shift the museum’s role from curator to moderator, and to put the museum in the center of a global conversation.READ»

china-now

Portland Art Museum Tells the Story of China's Newest Dynasty: Design

An exhibition at the Portland Art Museum, "China Design Now," positions design as China's newest dynasty.READ»